Success Stories

Learn more about the value and business results we create for our clients every day.

Digital Services

11% Increase in Customer Retention for a Retailer

Syntel helped a leading music instrument retailer achieve 11% increase in customer retention.

Digital Transformation for Insurance Company

Syntel helped a leading insurance company with a roadmap to digitally transform and enhance user experience. 

Integrated Digital Experience (IDE) Program for a Health Insurance Firm

Syntel helped a large managed healthcare company enhance and personalize customer experience with capabilities, communications, and channels tailored to segments.

Social Promotion Platform for Global Credit Card Company

Syntel helped a diversified global financial services company leverage the social media network to launch an s-commerce experience, personalize customer engagements, and generate new avenues of business.

Multi-Channel Delivery for Printing Services

Syntel helped a leading chain of stores offer multichannel delivery of printing services while providing a consistent and enriched user experience.

Consumer Analytics and personalization for a global retailer

Syntel helped a leading retailer of home improvement products in the U.S. to create a personalized user experience for its customers, identify duplicates, as well as decouple records, and develop a single view of the customer journey.

Client Analytics for an Investment Bank

Syntel helped a large investment bank implement client analytics to increase their revenue and market share.

Helping a Retailer Implement ConText for Sentiment Analysis

The client is a home improvement retailer that had no  mechanism to identify the voice of the customer. Customer sentiment data was disorganized, and extracting actionable intelligence was next to impossible. See how Syntel was able to unlock and analyze their unstructured data to provide real business insights.

Helped an Insurance Company to Predict Probability of Policy Lapse

Identify attributes that influence policy premium payments and construct a model to predict the expected duration of policy or survival time using historical lapsed policy data for model calibration.

Helped Insurance Company Rollout Usage-based Offers Using Analytics

Formulate usage based-insurance by capturing driving behavior data to encourage safe driving practices. They wanted to collect data from telematics or mobile app and IoT devices. Based on the driving behavior of customers client wanted to offer discount on insurance premium and identify high-risk customers.