Success Stories

Learn more about the value and business results we create for our clients every day.

Digital Services

SyntBots® Helps Leading Financial Regulator with Successful Digital Transformation

A leading European regulator of retail and wholesale financial services was modernizing its web portal, which details financial conduct guidelines. Syntel leveraged SyntBots for DevOps — Syntel’s next-generation automation platform – to support the migration and validation of more than 20,000 web pages with 100% accuracy.

SyntBots® Delivers 60% More System Availability for Speciality Retailer

A leading speciality retailer was looking to improve service levels for its business users and customers through a digital transformation. The initiative was hampered by the high cost of support operations and legacy systems. Syntel partnered with the client to integrate SyntBots — Syntel’s next-generation automation platform — with the client’s existing applications and...

Reduce TCO by 35% in STP Exception Handling Operations with SyntBots®

A leading financial services provider practices Straight Through Processing (STP) for trades and other financial transactions. However, a significant number of transactions fail STP and need to be processed manually. Syntel partnered with the client to implement SyntBots – Syntel’s next generation automation platform — as part of its managed services profile to reduce...

Implementing a Smart, Efficient Email Notification Tool for a Fortune 100 Financial Company

The client is a Fortune 100 cards and payments company with operations across the globe. They were highly reliant on their team of Salesforce developers, and wanted an easier way to create and update content for automated email notifications. They engaged Syntel to help set up a new tool with a user-friendly interface that would enable business users to easily create email...

Integrating Tableau with Salesforce for Deeper Insights into Sales Performance

The client is a global card services company with operations across the globe. They were looking to enhance their sales performance by combining the power of Salesforce with the rich data visualization abilities of Tableau.

Delivered Huge Savings by Integrating Salesforce with PEGA

The client is a Fortune 100 cards and payments company with operations across the globe. They were using Salesforce for Merchant Services and PEGA for Case Management. Using the two separate, non-integrated systems was very costly and meant that the process was running slower and less efficiently than the business required.

Cards and Payments Company Improves Merchant Satisfaction with Salesforce

The client is a Fortune 100 U.S. cards and payments company. As a company, they are very brand conscious and wanted to create a feedback loop to continuously measure merchant satisfaction, and whether merchants were more likely to be promoters or detractors of their brand.

Faster Product Development with Agile Adoption

A large Fortune 500 cards and payments provider was struggling to improve its time-to-market with products. The client wanted to drive Agile methodology within the organization. Current project status and unqualified resources lead to slower adoption of the Agile methodology.Syntel played the role of a consultant to drive Agile in the client organization. Undertaking pilot...

80% TAT reduction for a home retailer

Syntel has helped one of the world's largest home improvement chains and second largest retailer in the U.S. achieve 80% reduction in TAT.

35% Reduction in IT Cost for a Music Instruments Retailer

Syntel has helped one of the world’s largest music instruments retailer with over 256 stores across the U.S. achieve 35% reduction in IT cost.