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- Legacy Modernization
Retailers need to make their stores more interactive, engaging and personalized. They also need to address key operational challenges such as workforce management, loss prevention and back-end operations, while digitizing the in-store experience.
Syntel’s smart store solutions create a richer shopping experience for the consumer, and our store productivity solutions deliver more efficient store operations.
There are many factors that can prevent store associates from spending enough time assisting customers face-to-face, including a lack of automation at stores, improper task management, and poorly integrated information systems.
Syntel’s Store Service Workbench (SSW) solution acts as a conduit between headquarters and stores, providing real-time store performance information and serving as a way to channelize, track and manage store operations.
With functionality including task management, work collaboration and knowledge management, retailers can minimize labor costs, simplify task complexity and overcome other operational challenges. Additional benefits include improved customer service and shorter product lifecycles.
An effective store manager must be able to assign the right associates in the right in-store location. Not only does it create a better in-store experience for shoppers, but it also motivates associates and improves job satisfaction with assignments better suited to their skillsets.
Syntel’s Store Associate Tracker precisely tracks factors like customer shopping behavior, associate location and movement patterns, and maps associate and customer density to enable more personalized customer service and dynamic workforce management.
Consumers today rely heavily on smart phones to access information, share their preferences, and make shopping decisions.
Syntel’s Shopper Assist is a mobile retail application that enhances customer engagement and loyalty by enabling consumers to seamlessly access product inventory, maintain shopping lists and access rich in-store features. The application also enables more personalized service with several built-in features.
We support your business with innovative solutions that accelerate your growth curve in the evolving retail market. Syntel’s next-gen approach to retail experience inspires lifelong advocacy among your customers, and in turn, maximize your profitability.
America’s second largest general retailer was facing major problems with application performance. Their multi-vendor strategy enabled them to handle application development and testing, but led to ad hoc release cycles and integration issues. They turned to Syntel to assess their IT landscape and implement a solution to ensure their apps were running at peak performance.download PDF
A Fortune 100 needed to scrub its existing carrier invoice management system to ensure it was error-free, which meant that manual processing had to be eliminated. Syntel digitized the process and created a direct fulfillment network that is capable of supporting current the client's future growth.download PDF
Our client, a Fortune 100 company, has the world’s largest home improvement chain and is the second largest U.S. retailer. Client wanted to eliminate manual intervention from its supply chain applications as well as enhance financial analytics. Syntel managed the client’s CIM and eliminated manual intervention.download PDF