Omnichannel Digital Retail

Digital Services

Overview

Customers today get information from catalogs, websites, stores, mobile apps and social media, so retailers need a robust strategy that integrates all these channels with their core operations to enable true omnichannel retailing.

Syntel works with global retailers to synchronize their operations and enhance customer engagement across every channel, from e-Commerce maturity assessments to omnichannel operations and mobile commerce enablement. 

Offerings

Engage One

Retailers connect with consumers through many different channels, all of which must be leveraged for personalized consumer contact in order to provide an integrated brand experience.

Engage One  is a comprehensive solution framework that keeps retailers competitive by providing them with highly customizable business solutions to design and execute a multichannel strategy. It empowers retailers to establish consistent and unparalleled customer service across all touchpoints by engaging customers at three different levels.

Insights

We support your business with innovative solutions that accelerate your growth curve in the evolving retail market. Syntel’s next-gen approach to retail experience inspires lifelong advocacy among your customers, and in turn, maximize your profitability.

Success Stories

Syntel Reduces Performance Testing Costs by 30% For a Retail Giant

America’s second largest general retailer was facing major problems with application performance. Their multi-vendor strategy enabled them to handle application development and testing, but led to ad hoc release cycles and integration issues. They turned to Syntel to assess their IT landscape and implement a solution to ensure their apps were running at peak performance.

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Error-Free Carrier Invoice Management System

A Fortune 100 needed to scrub its existing carrier invoice management system to ensure it was error-free, which meant that manual processing had to be eliminated. Syntel digitized the process and created a direct fulfillment network that is capable of supporting current the client's future growth.

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CIM Enhancement for Higher Productivity

Our client, a Fortune 100 company, has the world’s largest home improvement chain and is the second largest U.S. retailer. Client wanted to eliminate manual intervention from its supply chain applications as well as enhance financial analytics. Syntel managed the client’s CIM and eliminated manual intervention.

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