Outbound Supply Chain Services

Improve performance, reduce complexity, and enable collaboration with Syntel’s Supply Chain solutions.

Digital Services

Overview

Syntel’s outbound supply chain services are designed to enhance functionality, optimize business performance and enable more informed business decisions so you can continuously improve your operational efficiency.

We deliver end-to-end IT and KPO services that span sales and distribution, warranty management, service management and parts management, including:

  • Channel sales/retail sales functions such as contract management, dealer management, campaign management, logistics management, sales invoicing, customer management, promotions and quotes, lead management, and recall management
  • Warranty management processes for claims management, product registration, extended warranty administration, service contract maintenance, recovery management, contract/policy digitization, campaign management and warranty analytics
  • Services management including maintenance, repair, invoice management, telematics, early warning of failures, and contract maintenance
  • Parts management covering spare parts forecasting and inventory management, and invoicing and parts recovery
  • Outbound logistics including inventory management, warehousing, cross docking, distribution, and shipment tracking

Offerings

  • Warranty application digitization using microservices
  • Legacy modernization leveraging the SyntBots® automation platform
  • 360° warranty management with ITOps, BizOps and IoT-based telematics
  • Dealer management
  • Test automation driven by Syntel’s Business Process Test Repository (BPTR)
  • Warranty claims analytics
  • Sales order management, forecasting, pricing/invoicing, sales analytics and shipment tracking
  • Call center automation 
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