Document Management

Digital Services

Overview

A Centralized, Scalable Document Management Model for the Future

For the pharmaceutical, biotechnology and medical devices businesses, keeping close tabs on your documentation can be the difference between successfully launching a blockbuster new therapy or becoming trapped in a regulatory nightmare. Fortunately, Syntel has a solution – in the form of a scalable, centralized multi-tenant documentation platform that employs automation and managed services to modernize your document management processes.

We put our deep experience across the life sciences industry to work for you, setting up a regulatory compliant, cloud-based platform that enables productivity gains, lowers operating costs, and ensures that your documentation is complete, consistent, and compliant at all times.

Best of all, our approach works across the entire value chain, including pre-clinical, clinical, product design and manufacturing, testing and validation, post marketing, supplier management and marketing.

Offerings

Process Consulting

Syntel’s domain and IT experts work collaboratively to assess your existing processes and platforms, and develop a future-ready solution aligned to your business imperatives.

Digitization as a Service

A range of services to migrate your legacy documents to digital, including scanning and indexing, metadata tagging, quality checks, uploading, archiving, retrieval and retention.

Migration Support

Includes document and data migrations, in-house to hosted/cloud, platform migration, version upgrades, and legacy modernization.

Process Automation

Integrated process, testing, and DevOps automation, leveraging the SyntBots intelligent automation platform for cost savings and process efficiency.

IT & Document Management Support Services

End-to-end integrated services for IT and document management, including submission support, knowledge management, 24/7 Service Desk for L1-L2 support, application maintenance, and infrastructure support.

The Syntel Advantage

  • The vision to go beyond a simple ECM platform, transforming business processes and technology architecture to enable a true digital ecosystem.
  • Deep domain and regulatory knowledge, and hands-on experience with leading document management platforms.
  • Achieve greater process efficiency at lower cost by automating repetitive manual processes with Syntel’s intelligent RPA and cognitive computing platform, SyntBots
  • Standardize and harmonize your document management processes with our collaborative approach, well defined templates and industry-standard processes
  • Large, scalable global team of skilled associates (Physicians, Pharmacists, Nurses) ready to meet your changing business needs
  • Business-ready infrastructure to execute work from multiple locations in a global delivery model
  • Cross-functional expertise working with clients in pharmaceuticals, medical devices and biotech areas

Standardizing a Central Document Management Platform for a Pharma Company

The client is a multinational specialty pharmaceutical company headquartered in Canada. They have experienced rapid and exponential growth due to mergers and acquisitions, and asked Syntel to ensure 100% document retrieval capabilities in order to comply with all regulations and audits from health authorities.

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