Complaint Management

Digital Services

Overview

We also help clients consolidate service requests and complaints into one central system where they can be automatically assessed and prioritized, so your staff can focus on responding efficiently.

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Offerings

  • Account and product maintenance
  • Payment processing and reconciliation
  • Customer service and correspondence (via voice, chat, email, and social media)
  • End-to-end claims management, including investigation and resolution
  • Reporting


The Syntel Advantage


  • Robust governance, with well-defined approval and escalation workflows to manage complaints
  • Qualified team members who can connect with stakeholders and customers to handle complaints
  • Automation-driven framework for complaint classification and prioritization
  • Support for FDA unique device identification requirements, including audit trails and electronic signatures for individual complaints

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