Maximize the value of your core investments with Syntel’s comprehensive services for Facets

Digital Services


Today’s healthcare businesses are under pressure to optimize processes, improve operational effectiveness and respond quickly to a changing marketplace. Many health plans are transforming their business models to compete more effectively.

Health plans running Facets can employ Syntel’s automation-powered managed services, digital reference architecture and professional services combined with industry best practices to reap the most from their core investments and refocus their efforts on strategic initiatives.

As a leading third-party service provider of Facets, Syntel can help health plans improve process efficiencies, monetize new opportunities, and derive superior outcomes.


Key Offerings

IT Operations Services

  • Automated infrastructure and application management
  • Application performance and batch monitoring dashboards
  • Problem prevention, process standardization and optimization

Digital Services

  • Digital architecture services
  • Mobile and cloud enablement 
  • Facets integration peripheral applications
  • Big Data services 
  • Automated DevOps, continuous integration and testing

Business Process Automation Services

  • Automated claims and member services
  • Provider data and product benefits configuration
  • Premium processing and billing reconciliation

Professional Services

  • Platform consolidation, data and systems migration
  • Facets custom development and custom code simplification
  • Regulatory changes and enhancements
  • Business and systems configuration 
  • Facets testing and upgrade services  

Key Benefits

30% faster upgrades

10 – 15% YoY Improvement in ticket resolution productivity

40% savings through configuration automation

30% reduction in defect leakage

Success Stories

Upgrading and Modernizing Facets for a Top 5 Payer

The client, a leading U.S. healthcare payer, was facing issues with their current platform, coupled with growing business demand for a unified platform for their community and state business, including support for Medicaid and other lines of business across 25+ states.

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Managed Services Power Leading Health Plan

The client is a large regional payer in the Northeast U.S. They needed to improve the handling of platform and application incidents to deliver higher quality services to their internal and external customers, eliminate errors, and manage peaks and valleys in the volume of incidents.

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Building Microservices for a Top 5 U.S. Payer

The client is a leading U.S. healthcare payer. They wanted to build analytical models for machine learning and offer analytical services to both internal and external customers, including healthcare providers, developers and researchers.

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