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The healthcare industry is changing profoundly, with a shift to more customer centric business models and pressure to reduce costs. To meet these challenges, Syntel specializes in product management solutions for leading payer software platforms such as HealthEdge, Facets, NetworX, QNXT and Care Advance Enterprise.
Our solutions span the entire product lifecycle including implementation, end-to-end application management, version upgrade, and testing — enabling these core platforms to be more responsive to the evolving healthcare industry.
A leading health insurance company was facing issues resolving a large number of tickets stemming from recurring issues. The client decided to make a significant effort to fix these errors, so Syntel deployed a team of Kanban and Production Support and Maintenance (PSM) experts to quickly and permanently fix them. In doing so, we not only reduced the ticket count, but also managed to automate a number of time-consuming manual activities.download PDF