IT OPS

Digital Services

DRIVE HIGHER EFFICIENCY IN IT OPERATIONS WITH
IT OPS POWERED BY SYNTBOTS®

In today’s fast moving world, enterprises must provide "always on" IT and release new products and services at digital speed. It can get tricky when legacy systems are involved, and innovation takes a back seat to dealing with the burden and cost of maintaining mission-critical older systems.

Syntel’s solution to this conundrum is an intelligent automation approach driven by our innovative SyntBots® intelligent automation platform. SyntBots® enables enterprises to improve the quality and efficiency of run-the-business operations to free up the budget and talent they need to innovate and change the business.

IT OPS POWERED BY SYNTBOTS®

Syntel’s IT Ops is powered by SyntBots, a unified automation platform that manages IT applications and infrastructure support, monitoring and remediation. SyntBots works with predefined business rules and guided machine learning to take intelligent actions to keep your business running at peak performance, enabling preventive scaling instead of reactive recovery.

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Syntel's Solution

  • Open architecture for cross-platform compatibility
  • Enterprise-grade integration to enable a seamless rollout across all your enterprise systems
  • Organic adoption through industry-specific solutions and plug-and-play architecture
  • Innovative outcome-based delivery model to reduce transformation risk
  • 500+ ready to deploy Standard Operating Procedures for common recurring incidents

Solution Features

  • Automated failure detection and service remediation through integrated workflows that connect monitoring tools, ITSM tools and business applications
  • Automated noise reduction using natural language processing and machine learning to help monitoring teams prioritize and focus on the most critical events
  • Proactive maintenance by identifying scenarios and patterns that lead to failure, and predicting potential issues before they impact your applications

Business Benefits

  • 70% Improvement in Service Levels
  • 35% Reduction in Total Cost of Ownership
  • Reduced operational risk
  • Active business continuity planning

Analyst Mentions

SyntBots provides a critical differentiation to many of its peers and is underpinned by a vertical jumpstart library to accelerate deployments for specific vertical use cases.

Lack of Automation Revenue Model Spells Disaster for Service Providers
HfS Research
October, 2015

The SyntBots platform can be applied to a range of uses, from application uploads to unit testing and end-to-end monitoring. SyntBots has gained the most traction within the banking and financial verticals, using automation to build use cases and intellectual property around what the insurance carrier of the future would look like.

The 10 Coolest Managed Services Offerings Of 2015
CRN
December, 2015

testimonials

Success Stories

SyntBots® Delivers 60% More System Availability for Speciality Retailer

A leading speciality retailer was looking to improve service levels for its business users and customers through a digital transformation. The initiative was hampered by the high cost of support operations and legacy systems. Syntel partnered with the client to integrate SyntBots — Syntel’s next-generation automation platform — with the client’s existing applications and infrastructure to improve availability and drive significant savings in support costs.

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40% uptime improvement for Retailer

Syntel has helped one of the world’s largest music instruments retailer with multichannel operations in over 256 stores across the U.S. to achieve 40% improvement in uptime.

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