Success with Business Process Outsourcing >>
Due to variety of market pressures, today's enterprises are looking beyond IT outsourcing to find additional ways to realize cost reductions and enterprise-wide improvements. Many companies are turning to business process outsourcing (BPO) to address these issues. However, business process outsourcing projects can prove disastrous unless companies select processes suitable for developing or maintaining at a remote site, whether domestically or internationally. Yet most companies are challenged to identify and evaluate issues concerning what, how, and where to outsource.