Store Systems Transformation

Digital Services

Overview

Retailers need to make their stores more interactive, engaging and personalized. They also need to address key operational challenges such as workforce management, loss prevention and back-end operations, while digitizing the in-store experience. 

Syntel’s smart store solutions create a richer shopping experience for the consumer, and our store productivity solutions deliver more efficient store operations.

Offerings

Store Service Workbench (SSW)

There are many factors that can prevent store associates from spending enough time assisting customers face-to-face, including a lack of automation at stores, improper task management, and poorly integrated information systems.

Syntel’s Store Service Workbench (SSW) solution acts as a conduit between headquarters and stores, providing real-time store performance information and serving as a way to channelize, track and manage store operations.

With functionality including task management, work collaboration and knowledge management, retailers can minimize labor costs, simplify task complexity and overcome other operational challenges. Additional benefits include improved customer service and shorter product lifecycles.

Key Features 

  • Metrics dashboards 
  • Flexible reporting 
  • Project management capabilities to streamline operations 
  • Effective store process compliance 
  • Rule-based alerts 
  • Seamless deployment across multiple devices 
  • NRF Arts-based data model for easy adoption 
  • Requires no changes to existing store systems investments 

Store Associate Tracker 

An effective store manager must be able to assign the right associates in the right in-store location. Not only does it create a better in-store experience for shoppers, but it also motivates associates and improves job satisfaction with assignments better suited to their skillsets.

Syntel’s Store Associate Tracker precisely tracks factors like customer shopping behavior, associate location and movement patterns, and maps associate and customer density to enable more personalized customer service and dynamic workforce management.

Key Benefits

  • Visibility into employee workflows
  • Effective workforce management 
  • More personalized customer service 
  • Deeper insight into customer shopping patterns 

Shopper Assist

Consumers today rely heavily on smart phones to access information, share their preferences, and make shopping decisions. 

Syntel’s Shopper Assist is a mobile retail application that enhances customer engagement and loyalty by enabling consumers to seamlessly access product inventory, maintain shopping lists and access rich in-store features. The application also enables more personalized service with several built-in features.

Key Features 

  • Seamless integration with e-Commerce and store channels 
  • In-store item locator with shopping list routing and aisle-based promotions 
  • Customized product suggestions 
  • "Scan to learn" feature 
  • Social media integration 
  • Mobile checkout 
  • Digital wallet
     

Insights

We support your business with innovative solutions that accelerate your growth curve in the evolving retail market. Syntel’s next-gen approach to retail experience inspires lifelong advocacy among your customers, and in turn, maximize your profitability.

Success Stories

Syntel’s Performance Testing Services Save ~30% Costs For a Retail Giant

America’s second largest general retailer has operations spread across multiple locations with a huge customer base. Application performance was critical to run the business. Continuous improvement to IT systems and a multi-vendor strategy enabled the client to handle application development and testing, but led to ad hoc release cycles and integration issues. The retail giant partnered with Syntel to assess their IT landscape and ensure no degradation in application...

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Error-Free Carrier Invoice Management System

Our client, a Fortune 100 company, has the world’s largest home improvement chain and is the second largest U.S. retailer. It operates about 2,200 stores worldwide. Client wanted its existing carrier invoice management system to be free from errors, which needed the removal of manual processing. Syntel developed a direct fulfillment network that was capable of supporting current and future growth in the most effective way.

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CIM Enhancement for Higher Productivity

Our client, a Fortune 100 company, has the world’s largest home improvement chain and is the second largest U.S. retailer. Client wanted to eliminate manual intervention from its supply chain applications as well as enhance financial analytics. Syntel managed the client’s CIM and eliminated manual intervention.

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Effective Testing Model for Supply Chain Applications

Our client is a Fortune 100 company and has the world’s largest home improvement chain. It is also the second largest U.S. retailer and operates about 2,200 stores all over the world. Our client, being a home improvement retailer with multiple stores across America, used warehouses for reducing logistic costs and enhance inventory management. Manhattan supply chain solutions were used by the client for its warehouse operations. Client wanted a more effective partner to create a single testing...

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