Products

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Digital Services

Overview

The healthcare industry is changing profoundly, with a shift to more customer centric business models and pressure to reduce costs. To meet these challenges, Syntel specializes in product management solutions for leading payer software platforms such as HealthEdge, Facets, NetworX, QNXT and Care Advance Enterprise

Our solutions span the entire product lifecycle including implementation, end-to-end application management, version upgrade, and testing — enabling these core platforms to be more responsive to the evolving healthcare industry.

Offerings

Efficiency and automation solutions

  • Platform play KPO services for  member and provider segments across the payer value chain
  • Platform management across product lifecycle
  • Business configuration and test automation solutions

Reform acceleration solutions

  • Core and care platform integration for HIX and private  exchanges
  • Star rating Improvements
  • Provider network adequacy

Digital foundation solutions

  • Integration of core and care data for mobile and other digital platforms
  • Consumer centric  solutions (KYC 360o / EYC 360o)
  • Smart care providing wellness and remote healthcare solutions

Why Syntel?

  • Facets Test Factory with pre-built core platform test cases and automation scripts
  • StepUp toolkit to automate impact analysis and reduce remediation efforts for custom code
  • Scalable solution architecture and configurable business rules to adapt to regulatory changes
  • Exchange enablement with zero impact on existing business processes

Business Benefits

  • 20%+ lower platform maintenance costs 
  • 30%+ faster upgrades 
  • 40%+ savings on FACETS configuration tasks

Success Stories

Enhancing Productivity with Syntel’s Production Support Services

A leading health insurance company was facing issues resolving a large number of tickets stemming from recurring issues. The client decided to make a significant effort to fix these errors, so Syntel deployed a team of Kanban and Production Support and Maintenance (PSM) experts to quickly and permanently fix them. In doing so, we not only reduced the ticket count, but also managed to automate a number of time-consuming manual activities.

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