Monitoring & Event Management | Service Desk | End-user Computing | Enterprise Computing | Mainframe Services | Network Management | Security Management | Applications Management | Professional Services
IT Infrastructure Management for the Enterprise
The business impact of infrastructure is reflected in application availability which, combined with response time, are infrastructure management priorities. Ensuring the underlying infrastructure—servers, desktops, storage, databases, web servers, application servers, backup software and VoIP applications—exceed operational service objectives is a critical success factor.
Syntel understands how critical the IT Infrastructure is in running your business and have the required expertise to manage it better, faster and cheaper.
Whether you are looking to bridge the skill gaps in your organization through staff augmentation, need flexible staffing to meet your project needs or interested in outsourcing a complete IT function, Syntel can meet your needs and exceed your expectations with custom solutions and productized services. 
Syntel's IT Infrastructure Management Service Offerings cover the entire spectrum of IT Infrastructure and the complete life cycle of IT Services.
Monitoring & Event Management
- Reactive Monitoring
- Proactive Monitoring
- Diagnostic Monitoring
- Event Management
Service Desk
- Incident Management
- Service Request Fulfillment
- Access Management
- Major Incident Coordination
Operations Management
- Batch Job Operations
- Backup & Restore
- Archival & Offsite Storage
End-user Computing
- Workstations
- Mobile User Devices
- IMAC Services
- Communication & Collaboration
- Application Packaging
- Virtualization
- Patch Management & Software Distribution
|
Enterprise Computing
- Server Management
- Storage Management
- Database Management
- Web & Mid-Tier Apps Mgmt
- Batch Scheduling & Management
- ESM Products
Mainframe Services
- Mainframe Operations
- RACF Support
- Database Management
- CICS Support
- Batch Scheduling & Management
Network Management
- Internetworking
- Remote Access / VPN
- VoIP
- Wireless
- Converged Networks
Security Management
- Identity Management
- Firewalls
- IDS/IPS
- Security Event Management
- Vulnerability Assessments
- Anti-virus Solutions
|
Applications Management
- COTS / Packaged Applications Management
- Custom LoB Applications Support
- SCCM (Software Configuration & Change Management)
Systems Integration Services
- Technology Build & Deployment
- Technology Upgrade & Migration
- Infrastructure Validation & Testing
- Product & Process Implementation
- Technology Project Management
Consulting Services
- Infrastructure Services Optimization Assessment (I-SOA)
- Rationalization, Consolidation & Virtualization
- Architecture & Design
- Performance Tuning & Optimization
- ITSM / ITIL Gap Assessment & Compliance
|
Syntel’s Infrastructure Management Services deliver the following benefits to our clients:
Flexible Engagement Approach
We work closely with our clients to develop a flexible solution to meet their infrastructure needs. Together with our clients, we make intelligent decisions about which portions of their IT environment we should manage and which components / services they should continue to manage. In any instance, we function as an extended arm of our clients' IT group in a manner seamless to end users and internal customers.
We provide a wide range of options to the clients in terms of engagement model, delivery model, staffing model, and pricing model. Depending on where your organization is on the outsourcing maturity curve, the partnership model is tailored to match your needs.
For our clients who are just getting started and would like to have some component of their infrastructure support outsourced / offshored, we suggest a phased approach where we could start with one level, one tower, or off-hours support and move towards a hybrid model based on the client’s needs, appetite for offshoring, and the confidence level during the initial phases.