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Business Process Management

Dynamic business applications built through BPM initiatives are increasingly becoming the foundation of an enterprise’s business agility and making a fundamental difference in operations and results.

Simply put, BPM is the integration of people, applications and information into your business processes with the ultimate objectives of growing customer relationships, enhancing competitiveness and increasing operational efficiency with processes and software that are in sync. Read about the potentials and pitfalls of BPM.   

Syntel’s process-centric BPM methodology was designed to drive clear and measurable improvements in our customer’s business processes. Our solutions create a framework of how the business process can be integrated and automated.  The streamlined process can serve as a standard of consistent process execution and can be replicated across other parts of the organization.  Download PDF 

Additional benefits from Syntel’s BPM solutions include:

  • Improved customer experience
  • Process consistency across organization units
  • Processes as the common ”language” between IT and business
  • Cost reduction through flexible automation –  typically 20+%
  • Process optimization and streamlining across applications and the enterprise
  • Continuous, non-disruptive process improvement 
  • Identification of process bottlenecks
  • Provide base for new automation
  • Supports regulatory compliance and reduces risk
  • Faster implementation of changes in processes –  typically 30+%
  • Optimizing skills usage in the business

Syntel’s Methodology for BPM Solutions

Our service is focused around the Business Process, and the goal is to help our customers Optimize, Model, Automate and Monitor business processes to their competitive advantage.

Syntel’s BPM Methodology

Syntel's BPM Lifecycle Services

Consulting

  • BPM strategy/roadmap development
  • Architecture study
  • Product evaluation & selection
  • Business process definition
  • Requirements definition 
  • Pilot development

Implementation

  • Product customization & configuration
  • Enterprise integration
  • System deployment
  • Legacy system integration
  • Testing 
  • Deployment

Upgrade

  • Solution upgrades
  • Product migration

Support

  • Process optimization
  • Ongoing maintenance & support
  • Feature enhancements migration
  • Change management


 

KPO Awards
Syntel KPO wins multiple awards for innovation. >>
Global Delivery Readiness Assessment
Learn how a Global Delivery Readiness Assessment can help you expand adoption of the model or make the move for the first time. >>
BPO Insights for Banking & FS
A flexible approach to leverage BPO to optimize operations. Features Gartner research. >>
Application Management Insights
Learn about business focused alternate delivery models. Features Gartner research. >>
iTAP: Reducing Testing TCO through Innovation
Syntel’s iTAP delivers an optimized, integrated solution that reduces total testing costs by 15-30%, over and above global delivery model savings. >>
 
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