Monitoring & Event Management | Service Desk | End-user Computing | Datacenter Management | Mainframe Services | Network Management | Security Management | Development and Test Environment Support | Professional Services
End-User Computing
With the evolution of emerging technologies, organizations are challenged to simplify their systems to enable seamless access to information, while optimizing productivity, reducing support and bringing down cost of management. Syntel’s End User Computing Services exploit the power of IT and provide users with tools to succeed in a dynamic workplace.
Our End User Computing Services include:
Virtual desktops reduce your need for IT admin staff across offices in a way that protect remote and existing users while safeguarding data. Syntel offers vendor-agnostic Desktop Virtualization Infrastructure (VDI) solutions that facilitate increased desktop manageability and user responsiveness. Our solutions improve Return on Investment (RoI) for IT operations while reducing the overall Total Cost of Ownership (TCO). Syntel VDI services include:
- Data Migration
- Data Protection
- Remote Desktop Management
- Disaster Recovery
Syntel’s Managed Desktop Services drive down operational costs and provide end users with a highly responsive computing experience. We combine our offerings with effective usage of tools and expertise to ensure health and performance of the workstations and devices across the organization. With our proficient remote management of tasks in a secure environment; it frees up your organization to focus on core activities. This results in higher end-user satisfaction and superior performance at lowered costs.
Syntel Managed Desktop Services include:
- Self Service Portal
- Incident & Problem Management
- Service Request Management
- Application Distribution and Patch Management
- Desktop Standardization and Imaging
- Anti-virus and Compliance management
- Domain / Directory Services
- File and Print Services
- Desk-side Services
Are you looking at ways to increase your application performance and deliver operational excellence? Syntel’s Application Packaging and Rollout services help reduce application deployment costs, reduce end user downtime, improve productivity and lower support time. Our services include:
- Application Remediation
- Package Customization
- Application Sequencing
- Compatibility Assessment and Package Testing
- Package Quality Analysis and Documentation
- Application Rollout
The emergence of mobility has led to a revolution in the way information is accessed and processed, leading to 'consumerization of the workplace’, where employees have access to flexible self-service based computing services. In this dynamic scenario, managing mobile users and smart devices can be a challenging job through a centralized service desk and distributed support staff.
Syntel provides remote management services for laptops, smart phones and cell phones. Our services include:
- Incident and Problem Management
- Remote Assistance and Service Management
- Security and Compliance Management
- Device Configurations – E-mail clients, network, etc.
- Data Loss Prevention
- Network Carrier and Expense Management
For effective control of all IT assets, improved visibility into IT assets at every phase in the lifecycle is critical to lower costs and aid effective management. Syntel’s IT Asset Management covers physical, technological, contractual and financial aspects of IT asset management. Our service covers “Planning to Retirement” lifecycle and is aligned to ITIL best practices of configuration and asset management.
Syntel IT Asset Management Services comprise ongoing management and tracking of IT assets including:
- Physical and Logical Asset Discovery
- Create and Maintain Definitive Software Library
- Configuration Management
- Physical Asset Tracking
- Software License Management
- Contract Management (Support/Maintenance/ Renewals /Enterprise License Agreement)
- Supplier/Vendor Coordination
- Re-Deployment and Movement
- Retire & Disposal Management