ECM: A Competitive Advantage Imperative

In today's dynamic marketplace, insurers must integrate information and make it available for audiences within their own enterprise (employees, shareholders) as well as key external stakeholders (customers, partners, and suppliers). It’s becoming increasingly apparent that a comprehensive and well-designed Enterprise Content Management (ECM) system is fundamental for many business applications.

With compartmentalized functionality, traditional methodologies and segregated business units, the insurance industry can benefit tremendously from ECM’s goal of seamless, enterprise-wide access to content. Key insurance company business functions that ECM will improve:

eClaims: workflow enabled claims processing
eForms and eManuals: single source electronic policy forms and rating manuals
ePolicies: policy rating and data merging
eAgent Portal: online forms, rating manuals, virtual policy generation, claims processing
ePortfolio Portal: aggregation of current policies, investments, and claims submission for insured.

Syntel’s Enterprise Content Management solutions were designed to help you boost overall collaboration and productivity across the enterprise through meticulous organization of information and content from decentralized and diverse sources. Syntel has delivered substantial ECM based solutions on a variety of technology and has the required expertise to enable customers leverage their organizational content to address all their internal as well as external needs.

Syntel works to ensure the implemented solution meets business requirements. This includes:

Defining the lifecycle of specific content (e.g., author, ingest, store, edit, approve, publish, archive)
Integration with existing applications —policy and claims processing and administration, CRM, etc.
Customizing content
Building security access including authentication and authorization
Supporting emerging standards (e.g., XML, SOAP, XSLT, and WML)

Powered by industry-specific domain specialists and partnerships with ECM product vendors, Syntel’s methodology delivers cost savings, and reduced development effort. Syntel has delivered various ECM solutions and has gained expertise in several ECM solutions like Documentum, Interwoven, Vignette, Oracle, Microsoft and FileNet.

Our integrated suite of services will enable you to meet business continuity, process integration, workflow management and compliance requirements.

A one-stop-shop for all of your Enterprise Content and Collaboration management needs across products and domains, our offerings cover the entire ECM spectrum – strategic development, system integration services, user experience design, vendor and product evaluation, product configuration and customization, portal development, function and nonfunctional validation and management.

Key offerings include:

Taxonomy Consulting: Taxonomy definition, content analysis, metadata standards
Portfolio Architecture Consulting: Portfolio rationalization, ECM architecture, platform architecture and ROI analysis
End-to-End Delivery: Strategy, design, build, testing (usability testing) and support for the ECM application lifecycle
Implementation Services: Web content management solutions, document management solutions, eLearning & knowledge management, and portals
Business Process Management: Business process integration, process consulting, process optimization.
Migration, Integration and Maintenance: ECM platform migration services, maintenance services.
Managed Services: Administration, monitoring, security, comprehensive backup, vendor management, compliance and governance
Product Configuration: Vendor & product evaluation, taxonomy consulting, architecture consulting
Security: Policy management, access & authorization management, content/data encryption, audits & compliance

Syntel ECM Solutions