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Collaborative Store Operations 

The store is the moment of truth that consumers experience with a retailer and is a critical link in customer interactions. This is where all the investments in merchandising, branding and effective supply chain management pay off.

However, studies show that store staffs spend more and more time on administrative activities – and less time focused on supporting today’s information-savvy customers.

By deploying tools like Syntel’s Store Service Workbench (SSW), retailers can shift the focus back to the customer.

Syntel’s solution provides a blend of cross-functional intelligence and training to make the right decisions with task management and audits to implement the decisions. With Syntel’s Store Service Workbench, stores are empowered with business intelligence, score carding and training and can improve operations through robust task management, store audits and collaboration.

SSW Highlights

• NRF ARTS data model based for easy adoption
• Earned Syntel the "Partner of the Year" Award From Microsoft India read more 
• Connects to existing systems - no changes to existing store systems investments
• Mobile access
• Scalable
• Comprehensive solution 
  • Metrics dash boarding
  • Flexible reporting
  • Extensive task management
  • Knowledge management and collaboration
  • Project management tracking
  • Store process compliance
  • Rule-based alerts

Store Service Workbench Modules - Take a closer look here 

• Dashboards and Interactive Reporting - This module empowers store associates with an easy to use BI engine to track KPIs and reports across sales, promotions, inventory, floor operations, loyalty and loss prevention. The dashboard provides a unified view across multiple systems in the store. Every scorecard area is augmented with detailed interactive reports.
• Productivity Management - This module improves store productivity and implements business excellence initiatives on ongoing tasks and events like store opening, department remodeling, planogram resets, new product introductions and promotions. This project management tool helps central operations teams and store managers implement business excellence in daily operations.
• Knowledge Management and Collaboration -  The collaboration portal is a platform to enable a connected retail enterprise, ensuring effective communication between stores and headquarters and also facilitating knowledge sharing across store locations.
• Store Audit Management - Internal Audits are critical to attain quality and store compliance. SSW enables management of compliance of business excellence initiatives, reporting on non compliance, and task assignment on noncompliance.
• Loss Prevention Management - Provides reports and an incident reporting mechanism to analyze and reduce losses.